Letter to the Editor / Dubious Power Company Protocols

By Paul Sofranac

My power began fluctuating during Memorial Day weekend and I called the power company to fix the problem.  I was told that if the issue was below the meter, I would be responsible for defraying the cost of needed repairs.

What choice did I have other than to acquiesce?

Little did I know that the power company crew would cut off my power by severing the lines.  At first glance, I realized that only one prong was slightly separated and only required tightening before snapping the meter back in place.  Unfortunately, that option was categorically ruled out by
the crew.

Instead, the only choice I was given is to personally secure the help of a licensed electrician to replace the allegedly defective jaw before the power line was reconnected to the house.  I quickly called all the electricians listed in the phone book and wondered whether I would be able to get someone to respond on a holiday.  Meanwhile, I began making plans on emptying the refrigerator so as to prevent food spoilage.

Fortunately, Nearshore Electric responded and sent a repairman.  Carl was a real pro.  He not only realized immediately what the problem was but was able to find a replacement jaw, one he installed on short order.

Hours later, another power company crew came and replaced the wires leading to the house.  I suppose they wanted to preclude any issues on their end of the bargain.

Still, I am aghast that a simple issue, one that only required the retightening of the jaw terminal, would create such a wasteful loss of time, material and manpower.

Furthermore, I learned the hard way that there was no system in place whereas an electric company would be on standby during holidays.  After all, if the power company leaves one high and dry, the customer is stuck holding the proverbial bag, as referrals to requisite help is not their problem.

What a system~!?

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