HOW TO PARTICIPATE
- Florida homeowners who have been impacted by the pandemic and believe they may be eligible to receive relief through the HAF program are encouraged to register to participate in the program. Potential applicants can complete the registration process by visiting www.FLHomeownerAssistance.org.
- Registration assists DEO in determining the eligibility and prioritization of prospective applicants for the program.
- After registrants are determined eligible, they receive an invitation to apply for assistance and are encouraged to apply for all types of assistance available through the HAF program, including mortgage and utility assistance.
CUSTOMER ASSISTANCE CENTER LOCATIONS
*Please note: All in-person Customer Assistance Centers will be closed on Monday, May 30, 2022, in observance of Memorial Day.
Hours of Operation are Monday – Friday from 9 a.m. to 5 p.m. and Saturday from 9 a.m. to 1 p.m., Eastern Time, at the locations listed below:
Fort Lauderdale
2151 NW 6th Street, Fort Lauderdale, FL 33311
(Open Saturday 10 a.m. to 2 p.m.)
Jacksonville
5310 Lenox Avenue, Unit 5, Jacksonville, FL 32205
Miami Gardens
580 NW 183rd Street, Miami Gardens, FL
Orlando
2210 South Rio Grande Avenue, Orlando, FL 32805
Tallahassee
3800 Esplanade Way, Suite 130, Tallahassee, FL 32311
Tampa
1907 E Hillsborough Avenue, Tampa, FL 33610
West Palm Beach
720 8th Street, West Palm Beach, FL 33401
RESOURCES FOR APPLICANTS
The Homeowner Assistance Fund Customer Assistance Center (833-987-8997) is available Monday-Thursday: 9 a.m. to 6 p.m., Friday: 8 a.m. to 4 p.m., and Saturday: 9 a.m. to 1 p.m. (Eastern Time), for all inquiries and questions.
Additional resources listed below are available at www.FLHomeownerAssistance.org:
PREVIOUS PROGRAM UPDATES
- On February 9, 2022, DEO received approval of the state of Florida’s Homeowner Assistance Fund Needs Assessment and Plan from the United States Department of the Treasury (U.S. Treasury) to implement the state’s HAF program for eligible homeowners. The Needs Assessment and Plan was submitted to the U.S. Treasury on August 20, 2021.
- Prior to the approval of the state’s HAF Needs Assessment and Plan, DEO began utilizing 10 percent of the allocated funding to launch the Homeowner Assistance Fund Pilot Program in November 2021, in accordance with U.S. Treasury guidance. The state of Florida was one of 12 states to proactively launch a HAF Pilot Program while waiting for the U.S. Treasury to approve its Needs Assessment and Plan.
- On February 28, 2022, DEO initiated Phase 2 of the HAF program by opening registration for prospective applicants. Applicants determined eligible through the registration process are currently receiving unique application links by email to apply for up to $50,000 in assistance.
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