Key West Chamber of Commerce offers customer service seminar

‘Tis the season for sales, shoppers – and exceptional customer service.

In an effort to ensure a bountiful holiday season for local businesses, the Key West Chamber of Commerce will offer an “Exceptional Customer Service” seminar on Wednesday, December 7th, featuring renowned business consultant and conflict resolution specialist Elisa Levy.

The seminar will take place from 8:30am to 11:30 am on Wednesday, December 7th at the Key West Marriott Beachside.

Levy will offer real-world scenarios and strategies so participants can “wow” every customer; communicate effectively with people from other cultures; understand what customers want and need from them; handle the most difficult customers and quickly turn an unhappy shopper into a repeat customer.

Repeat customers account for 65 percent of business, says Levy, whose clients include the United Nations, Fortune 500 companies, hotel chains and smaller, family-owned operations.

“A dissatisfied customer tells 9 to 15 people about their experience,” she emphasizes.

Small businesses can’t afford that kind of negative attention, and the Key West Chamber of Commerce wants to help prevent it.

The “Exceptional Customer Service” seminar on December 7th is open to both chamber members and non-members. The cost is $72 for members and $96 for non-members.

Space is limited, so payment and reservations must be received by Friday, December 2nd at Noon. No refunds will be issued after the date.

For more information or to reserve a seat please call 305-294-2587 or

Email: [email protected].

 

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