This the season for sales, shoppers – and exceptional customer service.
In an effort to ensure a bountiful holiday season for local businesses, the Key West Chamber of Commerce will offer an “Exceptional Customer Service” seminar on Dec. 17, featuring renowned business consultant and conflict resolution specialist Elisa Levy.
The seminar will take place from 8:30 to 11:30 a.m. on Thursday, Dec. 17 at the Doubletree Grand Key Resort.
Levy will offer real-world scenarios and strategies, so participants can “wow” every customer; communicate effectively with people from other cultures; understand what customers want and need from them; handle the most difficult customers and quickly turn an unhappy shopper into a repeat customer.
And repeat customers account for 65 percent of business, says Levy, whose clients include the United Nations, Fortune 500 companies, hotel chains and smaller, family-owned operations.
“A dissatisfied customer tells 9 to 15 people about their experience,” she emphasizes.
Small businesses can’t afford that kind of negative attention, and the Key West Chamber of Commerce wants to help prevent it.
The “Exceptional Customer Service” seminar on Dec. 17 is open to both Chamber members and non-members. The cost is $68 for members; $89 for non-members.
Space is limited, so payment and reservations must be received by Monday, Dec. 14. No refunds will be issued after that.
For more information or to reserve a spot, call 305-294-2587 or email: [email protected] .
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